How to get incredible results on the telephone
30 day no quibble money back guarantee
In a nutshell: This course teaches you in a single day how to dramatically improve the results of your tele-marketing.
The course is led by Joseph Mevlanna Pritchard, one of Europe's top tele-marketers. He has worked with clients like First Direct, Hewlett Packard, Tobler Suchard Loop Customer Management and Bayer Pharmaceutical. This course is a great introduction to tele-marketing although experienced tele-sales people will also find it a good refresher. No one will walk away without learning something that doesn't make them more than the cost of the course.
Where: Central London
When: Thursday 14 June 2012
Do you ever use the telephone for new business?
Ever paused, even before you pick it up, and done something else instead?
Ever wondered what to say, how to speak, how long to take?
And why do some people get dramatically better results than others? Is it their personality, a secret gift, or a simple skill that you can learn?
These and many other questions will be answered by one of the most experienced telephone sales people in the UK. Joseph Mevlanna Pritchard.
YOU WILL LEARN
· How to get measurably better results
· Why most calls fail before you even pick up the phone
· The importance of your feelings and how to use them
· How to read your customers feelings
· How to get a customer to give you permission to talk to them
· The one way most people kill the relationship within 10 seconds
· How to win someone over in 30 seconds
· How to ask for the YES
· How to respond when a customer says NO
· How to understand what your customer really wants and say exactly the right thing
· In fact, Joseph will tell you just about everything he knows about tele-marketing
· How to make it fun
And you will see these skills do not just apply to the telephone: they apply to life. But that’s another bonus.
Who is this for?
This day is designed for people who use the telephone to do business. It is particularly relevant to people who set business appointments, sell products or services over the telephone, answer enquiries or work in credit control.
You might be in new business or managing existing customer accounts.
If you own or run a small business this course will help you find new customers – a skill we all need today. If you work in a larger organisation it will help you to relate with your existing customers better – so there are less complaints.
Workshop Style
This is not a passive learning experience. You will be asked to join in. It’s about communication so you can expect to do some – probably in twos and threes. However, it’s designed for fun - not making fun of you.
And it will be content-rich: lots of tried and tested information with practical exploration.
By the end of the day you will completely understand our unique seven step model for telephone communication.
Who is Joseph Mevlanna Pritchard?
Joseph was a founder and marketing director of Europe’s most successful call centre business: Merchants.
http://www.merchants.co.uk/ Merchants started out as a telephone marketing business in the early 1980’s growing into the market leader, before becoming a global brand.
Joseph is well known for his telephone skills. He set appointments that made the business millions in turnover each year. He served his time in the call centre on the telephone, selling everything from computer dealerships to chocolate. He did list building, lead screening and sales research: all on the telephone.
Finally, when Merchants had the money to employ other people, he managed all client contracts. He was responsible for all results and standards of performance – whether that was sales, distribution targets or qualified appointments.
Joseph pioneered the 30 second telephone pitch and 60 minute sales research calls. Many didn’t believe it could be done.
He called post rooms, security guards, shop owners, distributors, and shareholders, sales directors, marketing directors, human resource directors - and chief executives.
The same principles apply to whoever you call.
And you can get them here.
How much is it?
£297.00 for the day
SPECIAL RECESSION OFFER: Book and pay before February 14 and pay only £147.00 – less than half price
Places are limited so book early to avoid disappointment.
Lunchtime Moneyback Guarantee
On this course what you learn will be worth many times the cost of the course to your business. Give us until lunchtime – if you don't feel you are learning anything new or valuable we will give you back your money.
TO BOOK: Phone Elizabeth on 07796 048755 or email elizabeth8@zeteticmind.com